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Casey House Impact Report 2020

Impact Report 2021-22

Impact Report

A Message from
the CEO and Board Chair

A Message from
the CEO and Board Chair

Heart. Humanity. Healing. This year, we extended our services beyond caring only for people with a positive HIV diagnosis to include those with unknown status or at higher risk for HIV. The need for this evolution was heightened during the pandemic, when people disconnected from systems became even further marginalized within health care.

In addition to the individual hardships it created, COVID-19 continued to exert real and ongoing pressure for health care services. It limited our ability to deliver the same amount of service this year due to closures. And, the nationwide nursing shortage impacted even our small hospital; our inpatient unit had to temporarily close some beds to accommodate staffing.


The pandemic did not slow down our progressive initiatives. We were tremendously proud to become the third hospital in all of Canada to have safe, supervised space for substance use, when we opened the first of two spaces for supervised consumption services (SCS) in August.

The SCS was proudly informed by clients. Clients’ voices are integrated in all aspects of the hospital, through our new multipurpose resilience assessment tool, which explicitly invites clients to report on components of their wellness, and also through ongoing engagement sessions, and inquiries which inform care planning and organizational decision-making.

We committed to being an anti-racist organization, with a particular emphasis on dismantling the systemic racism targeting Black and Indigenous peoples, as well as other forms of oppression that impact racialized populations. The board, and a staff working group started implementing multiple initiatives. For the new fiscal year, we are pleased to be welcoming Indigenous and Black members to the board of directors who will help provide broader perspectives and stronger representation of the communities affected by HIV.

Finally, we were proud to achieve a 5 star Charity Intelligence rating, based on the effective and efficient use of dollars as well as the accountability of our operations.

As always, but particularly this year, thank you to donors, staff and peers for stepping up in extraordinary times. Your commitment to transforming lives and health care through compassion and social justice is inspiring.

Joanne Simons against an aqua blue backdrop

Joanne Simons
Chief Executive Officer

Impact Report 2021/2022

Jennifer Dewling
Chair, Board of Directors

Growing client base

In August 2021, Casey House began welcoming clients who are members of communities with higher rates of HIV, in addition to those already diagnosed. This includes people experiencing poverty, who are homeless or don’t have stable housing, people who use substances, have mental health concerns, and those who have been incarcerated.

Easing pandemic restrictions and expanding our reach to include people at risk of HIV has resulted in a dramatic increase in the number of outpatient visits, and many new clients. Casey House is pleased to be able to support the health care needs of more clients filling this much needed health care gap.

Casey House still specializes in HIV, we just don’t wait until people test positive to give them care.

While almost 80% of outpatient clients are living with HIV, 12% are HIV-, and 9% have an unknown HIV status. This is particularly evident among new clients, 40% of incoming clients are negative or don’t know their HIV status.

A pie chart of Casey House clients: 12% HIV Negative, 9% Unknown HIV status, 80% Living with HIV

We encourage testing for all people who are not HIV+ at intake and connect those who discover they are HIV+ to care, giving people access to antiretroviral medication immediately whenever possible. For clients who are HIV- we can help them prevent transmission through harm reduction practices, health promotion and education.

Almost half of clients live with challenges related to mental health and emotional well-being, income and finances, and meaningful activities, housing and living conditions. For new clients beginning their journey at Casey House, even more people are challenged in those categories.
Pie chart showing the age breakdown of Casey House Clients – 55% of clients are 50 years and older; 34% are 31 - 49 and 11% are 18 to 30 years old

The age of Casey House clients is also changing. While one quarter of our clients are 60 years or older, 45% are under 50 years of age, and 10% are between 20 and 29.

As a hospital working to transform lives, we are pleased to continue expanding our care to help overcome systemic inequities, so people can access the health care they need.

Expanded nursing clinic

As part of addressing clients’ needs, outpatient nursing services evolved and expanded to include diagnosing, treating, and counselling clients, many of whom have no other access to health care. Individuals without a primary care provider frequently arrive in crisis, and care from our nurse practitioner and nurses quickly improves both their health and stability. Bridging them to primary care once health is stabilized is just one service we are able to offer.

In addition to newly added HIV point of care testing and follow-up, nurses support clients for acute medical concerns such as wound care, infections, and sexually transmitted infections, as well as chronic health conditions such as asthma, diabetes, and heart failure. Of particular note, there were more than 170 foot care visits by clients in six months between August 2021 and February 2022. Foot care for people living with HIV is extremely important, as they may develop peripheral neuropathy causing debilitating symptoms and affect their quality of life. Clients typically present with numbness, tingling, burning pain, and loss of sensation in the toes and soles of their feet, which puts them at elevated risk for injury. Foot care is also important for people who are homeless and may have suffered from frostbite or ill-fitting footwear.

Managing client health concerns helps reduce emergency room visits, which has played a massive role during the COVID-19 pandemic.

The nursing team is continuing building relationships to facilitate collaboration with specialists, pharmacists and primary care providers both inside and outside the community. 

To help create more equitable health outcomes for people living with and at risk of HIV, TD is proud to support one-on-one nursing care provided by Casey House through their innovative enhanced nursing clinic.
Alicia Rose, AVP, Social Impact, TD Bank Group


Foot care visits

August 2021 and February 2022

Advocating for hospital-based harm reduction

Casey House believes it is our responsibility to advocate for our model of compassionate and socially-just health care. We are committed to leveraging our reputation and strengths to improve the well-being of all people living with and at risk of HIV, including people who use drugs.

For many of our clients, substance use is a way to cope with intersecting challenges such as trauma, poverty, homelessness and mental health concerns, which can create multiple barriers to having one’s basic needs met and increase risk of HIV infection. These challenges are exacerbated by the overdose crisis, housing crisis, and COVID-19 pandemic.

In January, we began advocating to improve health care and outcomes for people who use substances. Anchored in three new position statements, Casey House is calling for judgment-free, culturally-sensitive and trauma-informed care; increased access to a diverse range of harm reduction services and supports; and progressive drug policy that promotes the health, dignity and human rights of people who use drugs.

Our initial activities included: sharing our insights on how other hospitals can and should embrace a harm reduction approach to care; contributing our unique perspective to the creation of a national standard on mental health and addictions; and adding our voice to provincial government policy on access to naloxone.

Casey House is anchored on a foundation of activism, advocacy and trailblazing. Today, our hospital continues to dismantle barriers to care, and constantly looks for ways to help more people overcome barriers that perpetuate health inequities and access care.

Offering space for supervised consumption

Safe Consumption site logo

Casey House was extremely proud to open Ontario’s first hospital-based supervised consumption services (SCS) this year, with a one-person space right on the inpatient unit just steps from client rooms, and a three-booth space on the second floor for outpatient clients. SCS provides a safe space for clients to use their own drugs while being monitored by trained staff, who can watch for adverse reactions and provide emergency care, if needed.

Reducing the risks of drug use through harm reduction in a judgment-free environment is an essential health service. Harm reduction engages people in health care and reduces the risks of overdose amidst the increasing toxicity of unregulated drugs.

Almost a third (28%) of all Casey House clients (and almost half of those who report using substances and alcohol) use harm reduction strategies to mitigate potential negative impacts and being connected to a hospital that prioritizes harm reduction allows them to make use of these strategies, as we have many options in place.*
In our 14-bed inpatient unit SCS, which opened in August, clients consumed substances 176 times in the first six months and 24 overdoses were reversed on-site in that time, almost 14% of total uses. The outpatient services started operating in April, 2022. Click here for a guided tour of the two spaces.

Opening SCS has garnered a positive reaction from the client and harm reduction communities, and the news was shared broadly: Casey House SCS in the news.

Casey House is grateful to the generosity of donors who made it possible to open the SCS entirely with donor-funding.



in first 6 months


overdoses reversed

14% of total uses

Celebrating opening of inpatient SCS.
Celebrating opening of inpatient SCS.
A safe space to consume.
A safe space to consume.

Assessing resiliency to
improve health





Casey House’s new Multipurpose resilience assessment tool (MRAT) helps connect our purpose and philosophy of care with a data-informed approach to planning.

Using the principles of transformative evaluation, the MRAT was designed by an interdisciplinary working group as an integrated client engagement, assessment and follow-up tool that also generates holistic health data.

A resilience matrix adapted for HIV and the social determinants of health, the MRAT has become the hospital’s standardized intake, follow-up, program planning, and evaluation tool.

Clinicians engage with clients to complete the MRAT on intake and at points of care. The tool captures socio-demographics and data about clients’ health needs as related to eleven domains based on the social and structural determinants of health. This data then becomes the foundation for actionable insights needed to dismantle barriers to care and safe living. The results provide a snapshot of overall client health at a given point in time across the domains of physical, economic, and social-emotional well-being.

In addition to allowing for an integrated approach to individual care planning, the same data informs quality improvement, organizational strategy and operations, and advocacy. The tool helps Casey House use data to build on our legacy of advocacy and social justice as we continue to help break down barriers.

Measuring a client’s resilience supports the objective of assessing how a client is doing upon admission and supporting them to improve and set appropriate health goals. Measuring outcomes enables us to support clients on their journey to ownership over their health.

  • Structured topics to address with client
  • detailed criteria for each topic to determine a resilience rating for each of eleven health domains
  • a five-point scale (in-crisis, vulnerable, stable, self-sufficient, thriving)
  • tracks socio-demographics such as gender identity, preferred language, and HIV status

Meet Rick Skimmings

Rick Skimmings believes one becomes a peer the moment you gain a client’s trust and they gain yours. His personal mission is to ensure everyone has an ear, the help and the assistance they need, no matter their circumstances, and he works dogmatically to make this true for as many people as possible. A peer at Casey House for the past four years, Rick has been sharing his lived experience with AIDS service organizations for twice that long.

Rick Skimmings 80s Pride_outline
Rick heart full 2022_outline

At Casey House, peers are individuals living with HIV who are trained to support others by sharing their own lived experience. In addition to supporting individual clients on a one-on-one basis, Rick also assists clients at lunch, and engages with people who are picking up harm reduction kits. He is known for saying yes to any request or task put to him and is extremely generous with his time.

When asked about feeling the impact of his support Rick recounts taking a client shopping for some desperately needed new clothes and footwear. Once back at Casey House, the client showed off the shoes with pride and tears. Despite being an older gentleman with many years under his belt, they were the first new pair of shoes ever purchased for him. He was receiving end of life care and passed away not long after. Rick says, “I love what I do, at and for Casey House, and my future will always be there! I do what I do, for all those not with us today, and to make a better future for those who are!”

Rick moved from Calgary to Toronto over 40 years ago and has lived in the Village ever since. He will turn 65 this summer and claims he has 35 years left before he retires. We should be so lucky.

Peer support at Casey House is possible thanks to a team of 12 peers, who provided approximately 850 hours of support to 25 unique clients between April 2021 to March 2022.

Art With Heart moved online

The ongoing pandemic transformed our annual art auction into Art With Heart from home, a live broadcast with spectacular experience boxes filled with delectable treats for guests to enjoy during the auction. This revised version of Art With Heart, presented by TD Bank Group, was well received by our art loving supporters. Over 450 devices streamed the event and over half a million dollars was raised. Although we will appreciate gathering in-person for future auctions, we were delighted to support artists and galleries again after missing the event in 2020.

Meet Gail McClellan

After long admiring Casey House’s courage, advocacy, kindness and compassionate approach, Gail began volunteering in 2013, engaging clients in recreational activities and supporting them on outings, and later assisting at fundraising events such as Art With Heart.

Says Gail, “I’ve had the privilege to meet some wonderful clients at Casey House; their strength and courage constantly inspires me to continuously be and do better.” She goes on, “My experiences at Casey House and especially the interactions with both the inpatient and community clients have been very humbling. My volunteer work has certainly broadened and deepened my perspective of the challenges and stigma and greater understanding of the personal impacts to our clients on a day-to-day basis.”

While the past nine years have been rewarding for Gail, she will be moving into a more senior volunteer role. Gail is joining the finance committee of the board of directors to leverage her experience and expertise after retiring from SunLife and a career in information technology. 

In addition to contributing her time, Gail also contributes to the organization financially as a monthly donor to Casey House Foundation. Gail says:

I believe that there are many things that we are capable of doing to better the community and broader world that we live in. No contribution is too small and [that] includes kind words, simple acts of compassion and kindness and, if possible, donating time and/or services as well as providing financial donations.”

A photo of Gail with her arm around a friend

Financial Highlights

Financial Highlights

Revenue Sources

Fundraising Events
Investments & Other income
Individual Donations
Direct Response
Third Party Fundraising

Revenue Sources

Ministry of Health funding
Annual recognition of capital funding
Foundation Grants
Other income

Revenue Sources

fundraising events
investments & other income
individual donations
direct response
third party fundraising

Revenue Sources

Ministry of Health funding
Annual recognition of capital funding
Foundation Grants
Other income

Hospital spending of grants from Casey House Foundation

Pie chart for hospital spending: Strategic initiatives 39%, Outpatient Care 29%, Peer and Volunteer Program 34%, Inpatient Care 5%

For full financial statements, visit the ‘Accountability, accessibility and freedom of information’ page at

We provide clients with innovative comprehensive health care:



Impact Report 2021/2022
Impact Report 2021/2022



Impact Report 2021/2022
Impact Report 2021/2022


Impact Report 2021/2022
Impact Report 2021/2022

Measurement, Evaluation, &
Knowledge Translation


Impact Report 2021/2022
Impact Report 2021/2022

Basic operating costs are funded by Ontario’s Ministry of Health and
Long-Term Care.

Generous Donations
to Casey House Foundation

There is no cost to our clients for
Casey House’s services.

We provide clients with innovative comprehensive health care:


Impact Report 2021/2022


Impact Report 2021/2022



Measurement, Evaluation & Knowledge Translation

Impact Report 2021/2022

There is no cost to our clients for Casey House’s services.

Impact Report 2021/2022
Impact Report 2021/2022
Impact Report 2021/2022

Basic operating costs are funded by Ontario’s Ministry of Health and Long-Term Care.

to Casey House Foundation

Additional Accomplishments




632 clients in the outpatient day health program who came for 17,416 visits and 132 inpatient admissions.




for the 2021-22 fiscal period; average of 8,335 per month


injection kits


inhalation kits


crystal meth pipe kits


Smoking Cessation

in partnership
with CAMH.

An icon of a hand gesturing "stop" in front of a cigarette


New website:


harm reduction study,
3-part research study completed

Continued to offer online programming for day health program as needed alongside in-person groups and appointments

virtual exercise class Feb 2021


Six members
of the community as the

Casey Award

Vaccines for clients

Arranged COVID-19 vaccines for clients by both administering injections on-site and booking appointments at external vaccine clinics



out of


star rating from
Charity Intelligence

Acredation Primer Award Seal

Accreditation Canada
Primer Award

by Accreditation Canada, the first step to becoming accredited


sacred hand drum

from The Toronto Central Regional Indigenous Cancer Program to use for ceremonies and spiritual practices.

An indigenous man wearing a pride ribbon shirt presenting the sacred drum to Casey House.


clients in gardening in the Love Family Healing Garden on our rooftop to plant, nurture, and harvest food for clients to take home.

An image of the rooftop garden.

Casey House staff worked at community vaccination clinics alongside Ontario Health Team partners


visit with Ontario College of Pharmacists (January 2022) with numerous improvements noted

Ontario College of Pharmacists logo


of CPSO Quality Improvement Partnership in partnership and with feedback from our nursing team the physicians group focussed on two areas to improve prescribing and communication. The CPSO asked to feature our work as an example.


PPE (N95s, face shields) with community organizations (Michael Garron family practice, Parkdale Queen W., Street Haven)

Transform lives and
health care through
compassion and social justice

Unequivocal Compassion
Informed Client Driven Care
Deliberate Inclusivity
Creative Mindful Collaboration
Courageous Advocacy
Creative Mindful Collaboration


client-driven care


Creative, mindful collaboration



Impact Report 2021/2022

We rely on the generous donations of our supporters to enhance our health care programs and capital projects. 

Casey House today

416-962-7600 |  119 Isabella Street, Toronto, ON  M4Y 1P2

Charitable Registration No. 10687 8374 RR0001

Casey House acknowledges that the land we are built upon is the ancestral territory of the Indigenous People of Turtle Island.